Happy neighbourhoods for the many
Providing happy neighbourhoods for the many is Bonava’s overall purpose. That is why we build homes and neighbourhoods based on a genuine understanding of our customers’ needs and driving forces.
Tools
The Happy Quest survey is conducted regularly with a representative selection of the general public in the respective countries to survey what is important for people to feel happy where they live. These surveys are conducted on a regular basis and provide us with insights that we use when we develop residential districts.
By applying Bonava’s Happy Neighbourhood tool, we ensure that we systematically implement our aggregate knowledge and insights into what creates happy neighbourhoods in the neighbourhoods that we develop. This concerns, for example, solutions for safe and green outdoor environments, social interaction among neighbours-to-be and a sense of involvement.
Happy neighbourhoods
We developed Bonava’s Happy Index to be able to define and measure the degree of happiness in our residential districts. The index is statistically significant. Happy Index makes it possible to compare the degree of happiness among different groups of people, different places and different points in time. By identifying what characterises neighbourhoods with various Happy Index levels, Bonava has created a model for happy neighbourhoods: House of Happiness.
Evaluation
Happy Index is part of our customer satisfaction programme. Our customer service organisation, which is responsible for customers’ experiences after they have moved in to their new homes, provides feedback on any shortcomings or suggestions for improvement to the design and production units so that we can continually increase our quality. Starting in 2022, we will continually monitor the Happy Index for everyone moving into our projects. Our customer satisfaction programme also includes the Net Promoter Score (NPS), which is measured for all new customers four to eight weeks after moving in.
GRI standard for sustainability reporting
Bonava reports annually for GRI indicator 413-1 Operations with local community engagement and Bonava indicators from the Satisfied Customer program, which include the Satisfied Customer Index and Net Promoter Score for new customers and the Bonava Happy index for existing customers.
Homes for the many
The previous target of having half of our housing units in the affordable segment was reformulated in the 2021 strategy revision into a volume target that focuses on homes for the many.
GRI standard for sustainability reporting
Bonava reports annually for GRI indicator 203-2 Significant indirect economic impacts.
